Commercial Disclosure

Legal Name: Twin Peaks 合同会社

Address: 22203-157 Kamishiro, Kitaazumi District, Hakuba, Nagano Prefecture, 399-9211

Phone number: +81 070 3318 1691

Email address: hello@twinpeakshakuba.com

Head of Operations: Braydon Barry Tall

Payment terms:

Payment:
At time of booking, we require full payment which includes a 30% non-refundable deposit. Payment can be paid by online credit card payment or direct deposited into our Japanese bank account. If your booking is made through one of our selected online travel agents, payment in full is required at time of booking.

Additional fees: Tax of 10% is included in all room rates unless otherwise specified.

Cancellation & Refund policy:

The 30% booking deposit will be held in case of cancellation. For cancellations made within 60 days or less of check-in, all monies paid will be forfeited. for cancellation outside of 60 days all monies will be returned, not including the 30% non-refundable deposit.

We reserve the right to cancel your booking in any circumstances but if we cancel your booking, except where this is because you have not paid any outstanding balance, you can have a full refund.

Other than in the case of non-payment, we will not cancel your booking less than 30 days before your arrival date, unless this is the result of an event that is out of our control, such as war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, hurricanes and other actual or potential severe weather conditions, and any other similar events.

Accepted payment methods: Credit cards or via local bank transfer

Payment period: Credit card payments are processed immediately, while local bank transfers must be sent within 3 days of the confirmed booking.

Price: Price varies per accommodation room. Prices stated on the Twin Peaks Lodge website and online travel agents such as booking.com, tripadvisor, agoda.com, hostelworld and airbnb are accurate at the time of booking. It’s best to book immediately to make use of any promotion on offer.

We reserve the right to increase or decrease prices, at any time, without notice. In the event that a price decreases after you have made your booking, we are unable to refund any difference between the price paid and any lower price, which may subsequently become available.

Twin Peaks Lodge reserves the right to discount accommodation at any time at their discretion.