Privacy policy
Last updated: 26/09/2025
At Twin Peaks Lodge in Hakuba, Japan, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and how we keep it safe.
1. Information We Collect
When you book a room or contact us, we may collect:
Name
Email address
Phone number
Payment details
Booking details (check-in/check-out dates, number of guests)
We may also collect basic non-personal information such as your IP address, browser type, and pages visited on our website.
2. How We Use Your Information
We use your information to:
Process and confirm bookings
Respond to inquiries and provide customer support
Send booking confirmations and updates
Improve our website and services
Process payments securely
3. Cookies
Our website uses cookies to improve your browsing experience. You can disable cookies in your browser settings, but some features of the site may not work properly.
4. Data Security
We use secure payment gateways and encryption to protect your personal data from unauthorized access or disclosure.
5. Third-Party Services
We may use trusted third-party providers (such as booking and payment platforms) to process reservations and payments. These providers have their own privacy policies.
6. Data Sharing
We do not sell or share your personal information with outside parties except when required to process your booking or comply with the law.
7. Your Rights
You have the right to request access, correction, or deletion of your personal information. To do so, please contact us: hello@twinpeakshakuba.com
8. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at: hello@twinpeakshakuba.com